Global leader in the online trading and financial services sector, XM has been awarded the Best Gold Broker and Best Customer Service for2026 by Capital Finance International (CFI.co).
This recognition stands as a formal validation of its established institutional strength, operational resilience, and the service standards it has maintained for over 15 years. It also reflects XM’s long-standing collaboration with Capital Finance International (CFI.co), which has consistently assessed the company’s governance, transparency, and operational performance over the years.
The ‘Best Gold Broker’ award underscores the multi-regulated broker’s capacity to provide a stable, deep-liquidity environment for one of the world’s most critical safe-haven assets. Over 700 million positions were opened on gold with XM in 2025 alone, reaffirming its position as a trusted broker for gold traders.
“These awards from CFI.co are a testament to the stability and transparency we have built over the last decade and a half,” said the Group co-CEO of XM Menelaos Menelaou. “At XM, our focus is not on short-term wins but on the long-term responsibility we hold toward our global traders. As we navigate 2026, our priority is to continue ensuring that every client can rely on our stability and execution during any market condition.”
So far, 2026 has been defined by significant market volatility, during which XM’s infrastructure has demonstrated exceptional execution quality and competitive pricing that allowed traders to take advantage of gold trading opportunities, even during historic market conditions.
The superior trading conditions XM traders have come to rely on are backed by a global customer experience team that always places human connection at the heart of the company’s mission. The ‘Best Customer Service’ award reflects over a decade of building bridges and establishing communication with traders and partners in over 190 countries. Through advanced technology and human expertise, XM provides multilingual support around the clock.
“Our recognition for Best Customer Service is the result of continuous, measurable investment in our human connections. We have moved beyond traditional support by integrating local, culturally-focused expertise supported by the latest technologies.” said Simos Konis, Chief Experience Officer, “This award validates our commitment to constant improvement and the belief that a trader’s success is directly linked to the quality of the trading environment surrounding them.”
Building on this commitment to excellence, XM continues to combine operational strength with client-focused service to deliver the reliability, transparency, and standards traders need in today’s complex markets.#XMCFIAwards2026
About XM
XM is an internationally established trading and investment firm, with over 20 million clients, from over 190 countries. Armed with multiple international licenses, XM offers competitive services for retail traders, investors, and affiliates.
With over 15 years of serving clients, XM has proven to be fair, trustworthy, and dependable. Traders can access over 1,400 instruments across all devices. The award-winning broker is known for its wide range of products, excellent support, and outstanding education.
Risk Warning: Trading involves significant risks and may result in the loss of your invested capital. T&Cs apply
Disclaimer: Promotions and bonuses are not available for accounts registered under XM’s EU-based entity. Specific regions may be excluded. The XM Group operates globally under various entities, so products, services, and features listed here vary between XM entities. For further information, please visit the XM website.
This article was written by IL Contributors at investinglive.com.
